zepo99 Terms and Conditions

The following terms used in these terms and conditions carry specific meanings:

• "Platform" — the zepo99 website (https://zepo99.cam) and all services under it.
• "Member" / "User" — a person who uses the services of zepo99 through a registered account.
• "Account" — a member's personal profile used to access the platform and conduct transactions.
• "Wager" / "Bet" — the allocation of a set amount of money on the outcome of a game or match.
• "Bonus" — additional credits or benefits granted to a member by the platform.
• "Wagering Requirement" — a condition requiring a specified amount to be wagered before a bonus or winnings become eligible for withdrawal.
• "BDT / ৳" — Bangladeshi Taka, the currency used on this platform.
• "KYC" — Know Your Customer — the identity verification process.

Where the singular is implied, the plural is also included, and vice versa. Words such as "including" or "such as" are illustrative, not restrictive.

2.1 Age Requirement

To create an account and play any game on zepo99, a member must be at least 21 years of age or older. The platform may request identity documents for age verification at any time. Providing false information regarding age will result in permanent account closure and forfeiture of any deposited funds.

2.2 Registration Conditions

When creating an account, the member must:

• Provide true, complete, and up-to-date personal information.
• Use a valid email address.
• Choose a strong password that must not be shared with any third party.
• Read and consent to these terms and conditions and the privacy policy.

2.3 One Account Per Person

Each individual may operate only one account. If a person is found to have multiple accounts, all accounts will be closed and all bonuses and winnings held in those accounts will be forfeited.

2.4 Identity Verification (KYC)

Before withdrawal, or at any time at the platform's discretion, a member may be required to verify their identity by submitting a National Identity Card (NID), passport, or other valid document. Withdrawals may be held pending until KYC verification is complete.

3.1 Security Responsibility

It is your responsibility to keep your account login credentials (username and password) completely confidential. You are solely responsible for all activities conducted through your account, even if carried out by a third party.

3.2 Unauthorized Access

If you suspect unauthorized access to your account, notify us immediately at [email protected] and change your password. zepo99 will not be liable for any loss resulting from failure to report promptly.

3.3 Account Suspension and Closure

zepo99 reserves the right to temporarily or permanently close any account without prior notice for the following reasons:

• Violation of any clause of these terms and conditions.
• Fraudulent activity or suspicious behavior.
• Providing false information or concealing identity.
• Extended account inactivity (more than 12 months).
• Court order or legal obligation.

3.4 Voluntary Account Closure

You may close your account at any time by submitting a request to [email protected]. All pending bets will be settled before the account is closed, and any eligible balance will be returned.

zepo99 supports the popular payment methods available in Bangladesh. All transactions are completed in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Conditions

• Only payment methods registered in your own name may be used.
• Deposits from accounts registered in a third party's name are strictly prohibited.
• The platform reserves the right to investigate any suspicious deposit and return it if necessary.

4.2 Withdrawal Conditions

• Withdrawal requests are generally processed within 5–30 minutes.
• Withdrawals may be delayed or suspended if KYC verification has not been completed.
• The withdrawal method must match the most recently used deposit method.
• If a bonus is attached, withdrawal will not be permitted until the wagering requirement has been met.
• Additional verification may be required in cases of unusual or suspicious behavior.

5.1 Welcome Bonus

zepo99 offers new members a 200% bonus of up to ৳20,000 on their first deposit. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
• Deposit ৳22,000 → maximum ৳20,000 bonus → total balance ৳42,000

5.2 Wagering Requirement

A 20x wagering requirement applies to all bonuses. This means winnings from a bonus may only be withdrawn after wagering an amount equal to 20 times the bonus.

5.3 General Bonus Conditions

• Bonuses may only be used to play games on the platform — they cannot be withdrawn directly.
• Once a bonus offer has been claimed, the same offer cannot be claimed a second time.
• Bonuses have a set expiry; if the conditions are not met within the time limit, the bonus will be cancelled.
• If bonus abuse is found, zepo99 reserves the right to cancel the bonus and suspend the account.
• zepo99 reserves the right to modify or withdraw any bonus offer.

5.4 VIP Program

zepo99's VIP program has three tiers. Benefits increase as you move to a higher tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.

VIP cashback is processed every Monday according to Bangladesh Standard Time (BST).

6.1 Fair Play Policy

zepo99 is committed to ensuring a fair and transparent gaming environment. Our games are operated by trusted software providers and outcomes are determined through impartial algorithms.

6.2 Bet Limits

The minimum and maximum bet limits for each game are displayed in the game interface. Compliance with the rules of each game is mandatory. Bet limits may differ when playing with a bonus balance.

6.3 Technical Errors

In the event of a server error, disconnection, or any other technical issue during a game, zepo99 will attempt to restore the game to its last valid state. zepo99's liability for losses caused by such errors is limited.

6.4 Game Results

All game results are final. However, complaints regarding technical errors or discrepancies may be submitted to the support team. In all disputes, zepo99's server logs will be treated as the definitive record.

6.5 Sports Betting

Betting on various sports including cricket (BPL, IPL, T20 World Cup), football (FIFA), and kabaddi is available on zepo99. If a match is cancelled or postponed, settlement of the related bet will follow the specific rules for each event.

The following activities are strictly prohibited on zepo99. Violation of these prohibitions will result in immediate account closure and legal action where necessary:

• Using multiple accounts to claim bonuses or other benefits.
• Artificial gaming activity for the purpose of circumventing bonus conditions.
• Playing games using automated software, bots, or scripts.
• Attempting to access another member's account without permission.
• Attempting to hack or manipulate the platform's software or game engine.
• Money laundering or illegal financial activities.
• Conducting transactions in the name of a third party.
• Harassing, threatening, or insulting other members or staff.
• Violating zepo99's intellectual property rights or using the platform's content without authorization.

zepo99 firmly believes in a responsible gaming culture. Gambling is a form of entertainment — it is not an alternative source of income. We encourage all our members to play safely and mindfully.

8.1 Member Responsibilities

• Play within your own budget — only bet what you can afford to lose.
• Do not increase your bets out of emotion or in an attempt to recover lost money.
• Take regular breaks and maintain a balance with family and social life.
• If you feel you have a problem, seek professional help.

8.2 Platform Protection Features

zepo99 offers various tools for members' self-control — setting deposit limits, temporary breaks (cooling-off periods), and self-exclusion. For more details on this, visit the Responsible Gaming page.

zepo99 is committed to protecting members' personal information. We use SSL encryption and modern security technology. Full details on the collection, use, and protection of personal data can be found in our Privacy Policy.

9.1 Use of Information

The personal information you provide is used for the following purposes:

• Account registration and verification.
• Processing financial transactions.
• Fraud prevention and ensuring security.
• Providing customer support.
• Fulfilling legal obligations.

9.2 Cookie Policy

Cookies are used on the zepo99 website to manage sessions, perform analytics, and improve user experience. By continuing to use the website, you are considered to have consented to the use of cookies.

The zepo99 website and all its content — logos, designs, graphics, software, text, images, and audio-visual elements — are the intellectual property of zepo99 or its licensors and are protected by applicable law.

10.1 Restrictions on Use

• Reproducing, distributing, modifying, or commercially using any content from zepo99 without written permission is prohibited.
• Attempting to decompile or reverse engineer the game software or website code is prohibited.
• zepo99's trademarks may not be used for any other purpose.

Content from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) is governed by their own intellectual property policies.

11.1 Limits of Service Provision

zepo99 makes every effort to provide uninterrupted, error-free service. However, service may be temporarily disrupted due to technical maintenance, cyberattacks, internet connectivity issues, or unavoidable circumstances. In such situations, zepo99's liability is limited.

11.2 Liability for Losses

zepo99 is not responsible for the following:

• Direct or indirect financial losses from gaming.
• Changes to bet outcomes due to internet disconnection.
• Faults in third-party software or hardware.
• Losses arising from a member's own negligence or failure to keep their password secure.

11.3 Indemnification

If you breach these terms and conditions, you agree to indemnify zepo99 and its affiliates against any claims, damages, or expenses.

12.1 Changes to Terms

zepo99 reserves the right to change these rules and terms at any time. For significant changes, a notification will be sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the updated terms.

12.2 Dispute Resolution Process

For any dispute or complaint, please contact our support team first. We will attempt to respond within 48 business hours. If an internal resolution is not possible, mediation will be pursued with the consent of both parties.

12.3 Contact

For any questions regarding these rules and terms, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24/7