❓ Frequently Asked Questions
zepo99 FAQ
From opening an account and claiming bonuses, to depositing with bKash and safe gaming — find all the answers in one place.
When a question comes to mind while using zepo99, this page is your first stop. Below, we have provided detailed answers to the most frequently asked questions across five sections: account registration, deposits and withdrawals, game rules, bonuses and promotions, and responsible gaming. If you cannot find your question here, contact our 24/7 live chat support directly.
Account and Registration
To open an account at zepo99, you need an active mobile number and a valid email address. During registration, you will need to provide your name, date of birth, and preferred payment method details. Please note that zepo99 is only for players aged 21 and above.
No. Under zepo99 rules, each person is allowed only one account. Creating multiple accounts may result in cancellation of bonus benefits and suspension of your account. We enforce this rule strictly in the interest of fair play.
First, make sure your internet connection is stable and that your number or password is correct. If you have forgotten your password, use the "Forgot Password" option on the zepo99 Login page. If the problem continues, reach out via our 24/7 live chat — our Bangla-speaking team will assist you promptly.
Account verification is usually completed quickly. If additional information needs to be checked, our team will contact you by email. Providing all details correctly ensures the process goes through without any issues.
Yes, after logging in you can go to Profile Settings to update your email, password, and contact information. However, changes to your name or date of birth will require assistance from our support team.
Deposits and Withdrawals
Deposits from bKash to zepo99 are usually instant — your balance is updated within a few seconds to a few minutes. In cases of network delays, it may take up to 15 minutes. If there is an issue, contact live chat with your transaction ID.
The minimum deposit amount at zepo99 is ৳100 for all payment methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start enjoying games even with a small amount.
Yes, withdrawals from zepo99 to Nagad and Rocket are fully supported. The minimum withdrawal amount is ৳500. After submitting a request, funds reach your mobile wallet within 5 to 30 minutes.
zepo99 does not charge any withdrawal fees. However, your bank or mobile banking operator (such as bKash or Nagad) may deduct their own transaction charges — those are governed by the respective service provider's terms.
Bank transfer withdrawals are also typically processed within 5 to 30 minutes. Occasionally, the bank's internal processing may take a little longer. Major banks including Dutch-Bangla, BRAC, and Sonali Bank are supported.
Yes, Upay is one of the supported payment methods at zepo99. Just like bKash and Nagad, you can add funds directly from your Upay wallet to your zepo99 account with a minimum deposit of ৳100.
Games and How to Play
zepo99 supports betting on BPL and all major cricket tournaments. Both pre-match and in-play (live betting) are supported. If you have funds in your account, go to the cricket section, select a match, and set your bet amount.
Yes, zepo99 is fully mobile-friendly. You can play directly from any Android or iOS smartphone browser — no separate app download needed. On the slots page you will find games from providers including PG Soft, Pragmatic Play, and JILI.
RTP (Return to Player) is a theoretical percentage that indicates how much a game returns to players over the long term. A higher RTP means a comparatively lower house edge. All games on zepo99 are operated fairly and verifiably by certified providers.
zepo99's live casino features real-time dealer games from providers such as Evolution Gaming and Ezugi — including live blackjack, roulette, baccarat, and more. All games are available around the clock in Bangladesh time. Visit the zepo99 Casino page for details.
Andar Bahar at zepo99 is a traditional card game from the Indian subcontinent — playable in both live dealer and automated formats. Bloki Blok is a fast-paced casual game that is especially popular on mobile. Both games can be started from the minimum bet.
Bonuses and Promotions
New players at zepo99 receive a 200% first deposit bonus of up to ৳20,000. For example: deposit ৳1,000 and get ৳2,000 in bonus — your total balance will be ৳3,000. The wagering requirement on the bonus is 20x.
A 20x wagering requirement means you need to wager 20 times the bonus amount before you can withdraw it. For example: if you receive a ৳2,000 bonus, you must complete a total of ৳40,000 in bets before withdrawing. This applies to all promotional offers at zepo99.
zepo99's VIP program has three tiers — Bronze, Silver, and Gold. You can move up automatically through regular play. Bronze offers up to 0.3% weekly cashback, Silver offers 0.5%, and Gold offers 0.8%.
No. The welcome bonus is capped at ৳20,000. For example: even if you deposit ৳22,000, the bonus will still be ৳20,000 — making your total balance ৳42,000. No bonus applies to the portion of any deposit above the cap.
Yes, zepo99 offers special promotions during Eid, Pohela Boishakh, Victory Day, and other festivals. There are also special benefits for cricket betting during IPL, T20 World Cup, and BPL. Visit the site regularly for the latest promotions.
Safety and Responsible Gaming
zepo99 uses SSL encryption technology to keep your personal and financial information secure. Our platform operates in a safe and reliable environment, and all transactions are completed through encrypted channels.
zepo99 is only for players aged 21 and above. We follow a strict verification process to prevent access by minors. Please play responsibly.
Yes. On zepo99's responsible gaming page, you can use self-exclusion (temporarily or permanently removing yourself), set deposit limits, and set session time limits. We actively support responsible gaming.
Our Bangla-speaking support team is available 24 hours a day, 7 days a week via live chat. To contact us by email, write to [email protected] — we will respond as soon as possible.
Spending beyond your budget, repeatedly playing to recover losses, or hiding your gaming from family — these can be signs of addiction. zepo99 always supports responsible gaming. If you need help, visit our responsible gaming page for detailed information and support.
Still have questions?
Get in touch with support — our Bangla-speaking team is here for you around the clock.
Join zepo99
24/7 Live Chat Support — [email protected]