zepo99 Privacy Policy
Your personal information is completely safe with us. This page describes in detail how zepo99 collects, uses, and protects your data.
1. Introduction and Applicability
About This Policy
zepo99 ("we", "our", or "platform") operates a safe and reliable online entertainment platform for players in Bangladesh. This privacy policy explains how zepo99 collects, stores, processes, and protects your personal information — including your identity, contact details, financial information, and platform usage history.
By accessing the zepo99.cam website or registering an account, you acknowledge that you have read this privacy policy and agree to its terms. You must be 21 years of age or older.
Who This Policy Applies To
This privacy policy applies to all of the following:
- Registered account holders on zepo99
- Guest users visiting the zepo99.cam website
- Anyone who contacts us via live chat or email
- Users who carry out payment transactions
2. What Information We Collect
Information You Provide Directly
When opening an account on zepo99 and while using the platform, you provide the following information yourself:
- Full name and date of birth (for age verification)
- Bangladeshi mobile number and email address
- Password (stored in encrypted form — never kept in readable form)
- National ID card or passport number (when identity verification is required)
- bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
- Messages and complaints sent to us via live chat or email
Automatically Collected Information
When you visit zepo99.cam, our systems automatically collect certain technical information, including:
- IP address and Device ID
- Browser type, version, and operating system
- Cookies and session data (see details below)
- Page visits, click patterns, and time spent on the platform
- Game play history, bet amounts, and transaction records
- Login and logout times and dates
Cookies and Tracking Technologies
zepo99 uses cookies to keep the website functioning properly and to improve your experience. Cookies are small text files stored in your browser. The types of cookies we use:
- Essential Cookies: Necessary for maintaining login sessions and ensuring security.
- Performance Cookies: Used to analyze website usage and improve services.
- Functional Cookies: Used to remember your preferences and language settings.
You can manage cookies from your browser settings, however disabling certain cookies may limit platform functionality.
3. How We Use Your Information
Service Delivery and Account Management
The primary purpose of using your information is to provide you with zepo99 platform services. This includes:
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Displaying gaming history and account balance
- Distributing bonuses, cashback, and VIP rewards
- Providing customer support for technical issues
Security and Fraud Prevention
zepo99 is committed to ensuring a fair and safe environment for all users. To this end, we use your information to:
- Detect and prevent unauthorized access to accounts
- Comply with anti-money laundering (AML) regulations
- Identify multiple accounts or fraudulent activity
- Verify user age to ensure no one under 21 is using the platform
Contact and Support
We use your email address and mobile number to contact you regarding the following:
- Important account notifications (login alerts, password changes)
- Transaction confirmation messages
- Customer support based on your requests
- Relevant offers and promotional information (if you have consented)
You can opt out of promotional communications at any time — email us at [email protected] or let us know via live chat.
4. Information Sharing and Third Parties
We Do Not Sell Your Information
zepo99 never sells or rents your personal information to third-party advertisers or data brokers. Your privacy is a fundamental principle for us.
With Trusted Service Providers
To operate our services, we may share information on a limited basis with the following types of partners:
- Payment Processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions
- Game Software Providers: Minimal session information for the technical requirements of running games
- Identity Verification Services: Information required for the KYC process
- Technology and Hosting Services: To keep the platform running without interruption
All these partners operate under strict confidentiality agreements and are obligated to use information only for specified purposes.
For Legal Obligations
Where required to fulfill legal obligations, zepo99 may disclose information to relevant authorities. Such disclosure occurs only:
- Upon receipt of a court order or legal summons
- To assist in investigations of money laundering, fraud, or other crimes
- In urgent situations to protect the safety of users or others
5. Data Security Measures
Technical Security
zepo99 uses industry-standard security technologies to keep your information protected:
- SSL Encryption (SSL/TLS): All data transfers between the platform and your device are fully encrypted
- Password Hashing: Your password is never stored in a directly readable form
- Firewall and Intrusion Detection: Round-the-clock network monitoring systems remain active
- Secure Data Centers: Protected server infrastructure with restricted access
Data Retention Period
How long zepo99 retains your information depends on the type and purpose of the data:
- Active account data: for the entire duration the account remains active
- Financial transaction records: minimum five years as required by law
- After account closure: as long as required by applicable law and to settle any outstanding claims
- Support conversations: up to two years after account closure
After the specified period, data is securely deleted or anonymised.
Keep Your Account Secure
Alongside our technical safeguards, you also have certain responsibilities. For your security, we recommend:
- Use a strong and unique password — combining letters, numbers, and symbols
- Do not share your login details with anyone else
- Do not click on suspicious links — zepo99 never asks for your password via email
- Always log out on devices you are not using
- If you notice any unusual activity on your account, inform us immediately via live chat
6. Your Rights and Choices
Right to Access and Correct Information
As a zepo99 user, you have the following rights:
- Right of Access: You have the right to know what information we hold about you.
- Right of Correction: You can request correction of any inaccuracies in your information.
- Right to Request Deletion: You can request deletion of specific information where there is no legal obligation to retain it.
- Right to Object to Processing: You can object to the use of your information for marketing purposes.
- Data Portability: You can request a copy of your information in a structured format.
How to Exercise Your Rights
To exercise any of your data-related rights, contact us directly:
- Get immediate assistance via 24/7 live chat
- Email us at [email protected] with "Privacy Request" in the subject line
After receiving your request, we will endeavor to respond within a reasonable timeframe. We may ask for additional information to verify your identity.
7. Special Categories and Protection of Minors
Collection of Minors' Data Is Prohibited
zepo99 is explicitly not intended for anyone under the age of 21. We do not knowingly collect information from any person under 21. Age is verified at registration and identity documents are checked in cases of doubt.
If we learn that someone under the age of 21 has created an account, that account and all associated data will be deleted immediately.
Handling Sensitive Information
Some personal information is inherently particularly sensitive — such as health-related information, which may be relevant in the context of responsible gaming support. zepo99 handles such information with the utmost confidentiality and uses it solely to assist you.
8. Policy Changes & Contact
Changes to This Policy
zepo99 may update this privacy policy as needed. For significant changes, we will:
- Send a notification to your registered email
- Display a notice on zepo99.cam
- Mention the update date on this page
Continuing to use the platform after changes have been made will be considered your consent to the new policy. If you do not agree to the changes, please contact us to close your account.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly. Our privacy team is always ready to assist you in Bengali.